Find the answers to your most burning questions about Sucette here!
Why Sucette ?My mission is two-fold: to support talented craftspeople to make a thriving living, and to create an original Thai silk for you that you won’t find anywhere else! We believe there is something special about owning a truly spectacular piece of handcrafted garment that you can feel good wearing. By choosing Sucette, you are supporting local communities of artisans, contributing to a more sustainable production cycle, and getting amazing value of a rare and original find.
Most of all, our mission is to empower personal style and true self-worth. We stand against fashion's "vicious cycle" of overproduction and the constant "chase for newness", perpetuating the pressure to "impulse-buy" to "stay relevant", often at the expense of the consumer's self esteem.
We are a brand created by women for women (and for All Genders!) and we strive to honour each individual's unique beauty and style. We hope that our consciously handcrafted garments and accessories will remain part of your wardrobe for a longtime and serve to inspire you to rekindle the pleasures of getting dressed-- as self-care ritual of Self-Love.
Production & pricing
Where are Sucette clothing and accessories made?
Every Sucette creation is handmade by local Thai artisans directly without passing through any middlemen, which is why we can keep Sucette prices affordable for the level of design and quality!
We personally work with individual craftspeople, and small workshops for each component, including silk makers, couturiers, and our local brass atelier who also hand-gold plates each item! My criteria for choosing each artisan is that we must share similar values and passion for the handmade and work ethic of delivering the very best quality products for Sucette clients.
Sucette pieces are made in Thailand, but why are the prices higher than the usual “made in Asia” fast fashion products?
Every item is handcrafted especially for you using the highest quality, locally sourced and exclusively created Thai silk and noble materials (our founder Pring personally hand-prints, dyes, and paints every piece of artisanal Thai silk for the Edition of One collection! )
We highly encourage you to do your own research for the cost of locally woven artisanal Thai silk to understand the value of our products...
We truly believe that once you receive your designer Sucette item you will realise their incredible value.
When do you offer discounts or sales?
While we don’t do site-wide sales, we generally are very generous with Sucette clients and fans! Please sign-up for the Sucette newsletter (on the popup or footer to receive a special welcome -10% code!) and you will be spoiled regularly with exclusive offers & deals only for subscribers and clients!
Fit & sizing
How do I know my size?
Sucette sizes are standard EU sizes unless otherwise indicated in each product description. Please refer to our size charts on each product page. If you are unsure please contact us here and we’ll be happy to advise you personally!
You only have whole sizes but I’m in between sizes? (for shoes)
Please choose the next size up ! (unless otherwise indicated in the product description)
Are Sucette products comfortable ?
Yes ! Our philosophie is « no one should have to suffer for style ». We test every design ourselves (on a variety of body types and sizes!) and make as many adjustments as needed to ensure that each style has the best fit and comfort. Please refer to each product page for details about each style’s fit and sizing, and please ask me directly if you have any questions !
Help-I can’t find my size ?
Special orders may be possible- please contact me directly.
Shipping & returns
When will my Sucette piece arrive after I place my order?
We offer next day delivery for Bangkok and most of Thailand, 3-5 days for SG & HK, and standard express delivery to most international destinations with tracking info: see our shipping policy here.
Made to order items (for a more sustainable production cycle) will be ready within 10 days of receiving your order confirmation. Then they are shipped via express courier, so you can expect to receive them in less than 2 weeks total. If you need them by a certain date, please contact me and I’ll do my best to get your Sucette creation to you by that time!
Where are Sucette products shipped from?
Your beautiful handmade creations are shipped worldwide from our boutique Bangkok, Thailand by Yun Express (or DHL)
Do I have to pay customs duties?
Unfortunately I cannot know in advance but you may have to pay some customs duties depending on where you are located (our shipping partner will contact you and let you know how to proceed if necessary) USA clients do not have to pay any extra charges for orders less than 800$. Please contact me if you have any concerns and I will do my best to find out for you!
If I’m not happy with my order what can I do?
I offer free returns and exchanges, simply contact me for details and please refer to our returns page for more information. You will be reimbursed within 1 week of sending proof of return shipment.
Will I be reimbursed for return shipping cost ?
While I am unable to pay you directly the return shipping cost, I will be happy to offer you store credit at least equivalent to the amount of shipping you had to pay.
Payment
How can I pay for my order?
You can pay directly on the site by 100% secure payment options
For Thailand: you can also pay by bank transfer by contacting me here
Do prices include taxes?
Yes all prices include TVA for France & EU destinations
No for rest of the world (but you do not have to pay any additional fees)
Special requests/ bespoke orders/ special occasions
Can I make special requests or order a bespoke dress or shoe design?
Please contact me and I will be happy to discuss making your dream dress or pair of shoes a reality!
Nothing lights me up more than seeing my clients feel confident, gorgeous and comfortable in their Sucette designs !
Partnerships
-Whole sale & collaboration enquiries: please contact me and I will be happy to discuss with you!
-Brand ambassadors : If you love Sucette and are active on social media, please apply to become a Sucette ambassador! Benefits include at least -50% off regular prices and future freebies if we work well together! Please send your social media account to apply here
If you don’t see your question here please contact me directly!
Wishing you a sweet & spectacular day!
-Pring, Sucette designer & founder
Production & Pricing
Where are Sucette shoes made?
Sucette shoes are handmade by local artisans in Thailand. I work directly with individual craftspeople and small workshops for each component, including shoemakers, silk makers, heel makers, sole makers and a small "last" factory, without passing through factories or middlemen.
Why are Sucette shoes priced higher than "made in Asia" fast fashion items?
Every pair of Sucette shoes is handcrafted to order (except archive collections), using the highest quality, locally sourced and exclusively created materials, such as limited edition ikat silk weaves, and hand-carved heels. I am proud to be paying every Sucette artisan a higher wage but because I choose to only sell directly to you (no wholesale), I can keep prices as low as possible! I believe that once you receive your shoes, you will realise their incredible value!
When do you offer sales or promotions?
While I don’t do site-wide sales, I am very generous with Sucette clients! Please sign-up for the Sucette newsletter to be spoiled regularly with exclusive offers & deals only for subscribers and clients!
Do prices include taxes?
Yes all prices include TVA for France & EU destinations
No for rest of the world
Fit & Sizing
How to find out my size?
Sucette sizes are standard EU sizes unless otherwise indicated in each product description. Please refer to our size chart. If you are unsure
please contact me and I’ll be happy to advise you personally!
You only have whole sizes but I am in between sizes?
If you are in between sizes please choose the next size up ! (unless
otherwise indicated in the product description)
Are Sucette shoes comfortable?
Yes ! My philosophie is "no one should have to suffer for style".
I test every design myself and make as many adjustments as needed to ensure that each pair has the best fit and comfort. Please refer to each product page for details about each style’s fit and sizing, and please ask me directly if you have any questions !
Help-I can't find my size!
Special orders may be possible- please contact me directly with your request here.
Shipping & Returns
When will my Sucette shoes arrive after placing my order?
Each pair of Sucette shoes (except for archives) is made to order for a more sustainable production cycle and will be ready within 2 weeks of receiving your order confirmation. Then they are shipped via express courier, so you can expect to receive them in less than 20 days total.
If you need them by a certain date,
please contact me and I’ll do my best to get your Sucette shoes to you by that time!
Where are Sucette shoes shipped from?
Your beautiful handmade shoes are shipped worldwide from Bangkok, Thailand by Dhl express and generally arrive within 2-5 days once they are shipped!
(Thailand: 1-2days via Kerry Express or J&T/ If you are in Bangkok I can also offer delivery by messenger, please contact me!)
Do I have to pay customs duties?
Unfortunately I cannot know in advance but you may have to pay some customs duties depending
on where you are. (Dhl will contact you and let you know how to proceed if necessary) Please contact me if you have any concerns.
If I’m not happy with my order what can I do?
I offer free returns and exchanges, simply contact me for details and please refer to our returns page for more information. You will be reimbursed within 1 week of sending proof of return shipment.
Will I be reimbursed for return shipping cost?
While I am currently unable to pay you directly the return shipping cost, I will be happy to offer you store credit equivalent to the amount of shipping.
Payment
Do you offer secure payment options?
Yes! You can pay through our 100% secure payment system by card, PayPal, Apple Pay
If you are in Thailand you may also pay via bank transfer, please contact me here
Special Requests
Can I make special requests or order a bespoke design?
Please contact me and I will be happy to discuss making your dream pair of shoes a reality!
Nothing lights me up more than seeing my clients feel confident, gorgeous and comfortable in their Sucette’s !
Can you make shoes for photo shoots, runway shows, weddings...?
Yes, definitely! My first collection was for a show for Paris Fashion Week and I will love creating spectacular shoes for your special event or wedding!
There may be an additional charge and at least 1 month lead time.
Partnerships
Collabs & co-creations
If you are a designer or brand with similar values and are interested in creating something amazing together, please contact me and I will be very happy to discuss with you!
Sucette Ambassadors
If you love Sucette shoes and are active on social media, please apply to become a Sucette ambassador! Benefits include at least -50% off regular prices and future freebies if we work well together!
Please send your social media account to apply here.
If you don’t see your question here please contact me directly!
Wishing you a sweet & spectacular day!
-Pring, Sucette designer & founder